FAQs

Orders & Shipping

How do I place an order?

A: To place an order, simply browse our collection of handbags and accessories, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to provide your shipping and payment information to complete your purchase.

A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options through services like PayPal and Stripe.

A: Yes, we are offering free standard shipping on all orders within the contiguous United States.

A: Standard shipping typically takes 3–5 business days once shipped. Please note that processing an order can take 1–2 business days before it is dispatched. You will receive a tracking number via email once your order is shipped.

A: Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery on the carrier’s website.

Returns & Exchanges

What is your return policy?

A: We want you to be completely satisfied with your purchase. If you are not, you may return new, unused handbags or accessories in their original packaging within 30 days of delivery for a full refund.

A: To initiate a return, please contact our customer service team at [Insert Yardcrafted Email Here] with your order number and the reason for the return. We will provide you with a return shipping label and further instructions.

A: Once we receive and inspect your returned item, we will process your refund. Please allow 7–10 business days for the refund to appear on your original payment method.

Product Information

What materials are your bags made from?

A: Our bags are crafted from a variety of high-quality materials, including genuine leather, vegan leather, and durable fabrics. The specific materials for each bag are detailed on its individual product page.

A: While many of our bags are made from water-resistant materials, they are not completely waterproof. We recommend avoiding prolonged exposure to heavy rain to protect your bag and its contents.

A: We recommend wiping your bag with a soft, damp cloth for regular cleaning. For specific care instructions related to the material, please refer to the product details on our website or contact our team for advice.

General Questions

How can I contact customer service?

A: You can reach our customer service team via:
Email: info@yardcrafted.com
Phone: +1 (806) 855-3764

A: At Cuthaven, our online store is open 24/7, allowing you to shop at any time, day or night.